Help & FAQs
How can I contact Beyond Human?
Use the Contact page and include your order number if your question relates to an existing order. We’ll get back to you as soon as we can.
How can I access my courses?
If you have already bought a course, go to Learn → My Courses and log in using the same email address used at checkout. Your purchased courses will appear in your library.
I bought a course but it is still locked. What should I do?
First, make sure you are logged in with the email address used to place the order. If it is still locked, contact us with your order number and we’ll help.
Where can I find the downloads and workbooks I have purchased?
Digital products are available after purchase through your order confirmation email. If you have an account, log in using the same email address used at checkout. Check your spam or promotions folder if the email has not arrived.
When will my order be dispatched?
We aim to dispatch physical orders as quickly as possible. You will receive an email confirmation with tracking details, where available, once your order is on its way.
Do you ship internationally?
Yes we do. Available shipping destinations and costs are shown at checkout. Delivery times vary by location.
Can I change or cancel my order?
Contact us as soon as possible after ordering. If your order has not already been processed or dispatched, we will do our best to help.
Can I return an item?
If something is not right, contact us before returning it. Items should be unused and in their original condition unless they are faulty. See our Returns Policy for full details.
How do I enquire about coaching?
Visit the Coaching page to see the available options. If you are unsure what is right for you, get in touch with a little context about your goals and current training.