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All UK orders are shipped with DPD, UPS, or Royal Mail, depending on the delivery option selected at checkout.
International Beyond Human orders are shipped via FedEx or UPS, and every order includes a tracking number emailed to you once it has been collected by our courier.
Orders placed before 3pm (GMT) are shipped the same day.
International orders placed through the UK/Worldwide store may be subject to import duties or taxes upon delivery.
Shipping fees displayed at checkout do not include these charges.
For customers based in the EU, we recommend ordering through our EU store to avoid unexpected import costs.
If no one is available to receive your delivery, the courier will leave a card or email with details on how to rearrange delivery or collect from your local depot.
You can also check your tracking number for real-time updates.
Undelivered packages are returned to our head office in Manchester, UK.
If you would like your order resent, a new shipping fee will apply.
If you experience any issues with your order in transit, our team is here to help.
Please [contact us] and we’ll resolve it as quickly as possible.
